Credence resource management jobs - Customer Support Executive

Customer Support Executive

Credence resource management

Pune

Fresher

Salary not disclosed

12th Pass (HSE)

Your Profile matches the job

Job is expired

Posted: 2 Months ago

Applications: 0

Openings: 1

Job Description

As a Customer Support Executive, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a Customer Support Executive, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

 Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

 Able to manage difficult customer issues while working in a fast paced environment

 Determine the reason for delinquency and best course of action to assist our Borrowers.

 Engage our consumers with the highest level of respect and dignity.

 Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

 Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

 Ensure all accounts in assigned lists are managed accurately and timely.

 Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.

 Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Job Particulars

Role BPO / Customer care

Education12th Pass (HSE)

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1755051

Job Category Tech Support

Locality Address Kharadi

StateMaharashtra

Country India

About Company

Credence resource management

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