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Jimmy Luxury jobs - Customer Support Executive

Customer Support Executive

Jimmy Luxury

location

experience

Fresher

salary

Salary not disclosed

qualification

B.Com, BA, BBA/BBM, BCA, BTM

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Posted: 3 Months ago

Views: 3

Applications: 0

Openings: 1

Job Description

Monitor Non-Delivered Shipments: Regularly track and review shipment statuses to identify orders marked as undelivered or delayed.

Generate NDRs: Create and maintain accurate non-delivery reports for all undelivered shipments, ensuring detailed documentation of reasons for non-delivery (e.g., address issues, customer unavailability, etc.).

Investigate Delivery Issues: Work closely with courier partners to investigate reasons for failed deliveries, ensuring thorough follow-up and action.

Liaise with Customers: Contact customers via email or phone to resolve delivery issues, verify shipping information, and coordinate redelivery where necessary.

Coordinate with Internal Teams: Communicate with the customer service, sales, and warehouse teams to ensure timely resolution of delivery issues.

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA, BTM

Who can applyFreshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id1743750

Job Category Walkins , BSc/BCA/BBM , Tech Support

StateDelhi

Country India

About Company

Jimmy Luxury

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