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EaseMyTrip jobs - Customer Support Executive

Customer Support Executive

EaseMyTrip

location

experience

Fresher

salary

21,400 - 25,000 Per Month

qualification

Diploma, Vocational Training

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Posted: 3 Days ago

Views: 2

Applications: 0

Openings: 1

Job Description

Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills

• 6 Days working and one rotational week off

• Ready to work in rotational shifts (No Night Shifts for females)

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

Job Location: Patparganj Industrial Area, New Delhi

Job Particulars

Role BPO / Customer care

EducationDiploma, Vocational Training

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1776670

Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support

Locality Address Anand Vihar

StateDelhi

Country India

About Company

EaseMyTrip is an Indian multinational online travel company, headquartered in New Delhi, India. It was founded in 2008 by Nishant Pitti, Rikant Pitti, and Prashant Pitti. The company provides hotel bookings, air tickets, domestic and international holiday packages, bus bookings, and white-label services. EaseMyTrip has overseas offices in Singapore, UAE and Thailand with country-specific websites for UAE, UK and Thailand.

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