Looking for female fresh graduates for immediate joining.
Job responsibilities
• Lead Generation Customer Service
• Managing customer complaints and problem-solving
• Creating a positive onboarding experience for new clients
• Generating sales leads that develop into new customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Inform clients of newly available services or updates to existing ones
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Complete Training Needs Analysis to confirm the Training is applicable.
• Design Training content with the Learners needs in mind.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.