Answering calls from customers appropriately and handling customer inquiries and complaints.
Researching required information using available resources.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Follow up calls and updating in the tracker and software
Other duties as assigned.
Handle customer inquiries promptly and efficiently
Provide accurate product information and assist customers in making purchasing decisions
Resolve customer complaints and ensure customer satisfaction
Maintain customer records and update information as necessary
Collaborate with other departments to escalate and resolve complex issues
Follow up with customers to ensure their concerns are addressed and resolved
Develop and maintain a comprehensive knowledge of company products and services
Stay up-to-date with industry trends and best practices in customer service

The multi-vertical holding group with a diverse portfolio of investments in sectors including transport and logistics, facilities management, information technology, and trading of specialized oil and gas equipment supplies.