DTECH IT and Outsourcing Private Limited jobs - Customer Service Executive

Customer Service Executive

DTECH IT and Outsourcing Private Limited
experience Fresher
salary 15,000 - 18,000 Per Month
qualification
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Posted: 2 Months ago
Views: 1
Applications: 0
Openings: 1

Job Description

  • Answering calls from customers appropriately and handling customer inquiries and complaints.
  • Researching required information using available resources.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Follow up calls and updating in the tracker and software
  • Other duties as assigned.
  • Handle customer inquiries promptly and efficiently
  • Provide accurate product information and assist customers in making purchasing decisions
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain customer records and update information as necessary
  • Collaborate with other departments to escalate and resolve complex issues
  • Follow up with customers to ensure their concerns are addressed and resolved
  • Develop and maintain a comprehensive knowledge of company products and services
  • Stay up-to-date with industry trends and best practices in customer service

Job Particulars

EducationBA, Other Graduate
Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1760976
Job Category Tech Support
Locality Address Ramanathapuram
StateTamil Nadu
Country India

About Company

The multi-vertical holding group with a diverse portfolio of investments in sectors including transport and logistics, facilities management, information technology, and trading of specialized oil and gas equipment supplies.
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