Techasoft Private Limited jobs - Customer Service/Customer Support intern

Customer Service/Customer Support Intern

Techasoft Private Limited

Bangalore

Fresher

Salary not disclosed

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Posted: 1 Month ago

Applications: 2

Openings: 2

Job Description

Key Responsibilities:

1. Assist in resolving customer inquiries, concerns, and complaints via phone, email, and live chat, ensuring high customer satisfaction
2. Provide accurate and timely information to customers regarding product features, pricing, and technical issues
3. Collaborate with cross-functional teams to troubleshoot and resolve customer issues, escalating to appropriate departments when necessary
4. Maintain customer databases, updating and organizing customer information accurately
5. Assist in preparing and analyzing customer service reports, identifying trends and areas for improvement
6. Contribute to the development and implementation of customer service policies and procedures
7. Participate in training sessions to enhance customer service skills and product knowledge
Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)

MS-Excel

MS-Office

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are from or open to relocate to Bangalore

3. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate

Letter of recommendation

Flexible work hours

Informal dress code

5 days a week

Free snacks & beverages

Number of openings

Certificate: Will be provided at the end of the Internship

Job Particulars

Role BPO / Customer care

EducationBA

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeInternship / Projects

Job Id1416043

Job Category Internship , Tech Support

StateKarnataka

Country India

About Company

Techasoft Private Limited

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