Rai Residency Pvt Ltd kalyan jobs - Customer Relationship Manager

Customer Relationship Manager

Rai Residency Pvt Ltd kalyan

Mumbai

Fresher

25,000 - 28,000 Per Month

B.Com, M.Com, MBA/PGDM

Job Description

Excellent Written and Verbal Communication & Presentation Skills
Approach to solving analytical problems that is logical and systematic
Strong business acumen and knowledge required
Male / Female candidates preferred
Preferred only Real Estate Industry with the experience of residential/ commercial project.
Good knowledge of CRM procedures of real estate.
Very Good business communication skills in English, Hindi & Marathi.
Ability to communicate and explain one's own viewpoint; ability to argue objectively,
Ability to be resourceful and proactive when issues arise
Multitasking and time-management skills, with the ability to prioritize tasks
Working knowledge of MS Office , advance Excel.
The candidate should have working knowledge/experience in the following
Thorough knowledge of ongoing project.
Excellent knowledge about booking form (including terms and conditions)
Relationship Building: Meeting and greeting customers to resolve queries and ensuring building of a long term relationship with them.
Be the single point of contact (SPOC) for all post-sales communication with the customers
Guide the customer through the sale deed, payment of stamp duty and coordinate for registration with the agent.
Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque.
Follow-up for stamp duty and registration
Proper knowledge of Project APF file (documents required for project APF)
Complete knowledge of bank loan process along with documents required (salaried as well as Self-employed)
Knowledge of stamp duty calculation.
Knowledge of ready reckoned rate.
Sending the Demand Letters on Time and ensuring Timely collection of Due Amount.
Providing Clients with Requisite Documents in Lieu of Loan Disbursement.
Coordinating with the bank for disbursements.
Dispatch of Receipts for Payments Made. GST, TDS Computation and Ensuring that the same is collected from the clients
Coordinate with site personnel for flat hand over and ensure update of all records of the customers.
Prepare collection MIS report for the management.
Ensure high service levels and promptness in handling customer issues & complaints.
After receipt of bank sanction letter/ stamp duty & Registration Fees.
Sending draft agreement to client.
Knowledge about draft agreement
Should be familiar with legal language related to Draft & Agreement.
Mailing required receipts to the client upon receipt of payment
Generating demand letter and NOC for 1st disbursement
Payment recovery from bank.
Maintaining relationship with all booked clients
Handling process from after booking to till possession.

Job Particulars

Role BPO / Customer care

EducationB.Com, M.Com, MBA/PGDM

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1744936

Job Category MBA , Tech Support

Locality Address Kalyan

StateMaharashtra

Country India

About Company

Rai Residency Pvt Ltd kalyan

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