*Candidate should belong from the 'Real Estate' Industry only.
· Preparing Demand Letters to customers
· Preparing account statement
· Collection of payments
· Raising and Sending Receipts to customers once the payment received
· Attending the and Sending emails to customers customer’s Queries
· Resolving customer legal queries by coordinating with the legal team.
· Handling Customers Calls and customer care emails
· Responsibility for reminding customers regarding the due date for payment.
· Managing the customers of different categories on a regular basis/on demand.
· Handling Pre Delivery Inspection and attending snag list of customers.
· Collecting modification work/ snag list from customers for his flat and forwarding to the concerned person.
· Handling Registration Formalities.
· Preparing flat handing over documents to the customer
· Responsibilities of handing over keys and possession letters to customers.
· Maintaining customers’ details in Excel sheet (master sheet).
· Interdepartmental coordination and Coordinating with site team with individual customer flat completion.
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