Job Title: Customer Care Executive

Key Responsibilities:
1. Customer Support

2. Issue Resolution

3. Customer Relationship Management (CRM)

4. Complaint Handling and Follow-Up

Requirements:
*Excellent verbal and written communication skills.
*Strong problem-solving abilities and conflict resolution skills.
*Customer-oriented with the ability to empathize and respond to customer needs.
*Good organizational and multitasking skills.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills: