SyStos Technology jobs - Customer Care Executive

Customer Care Executive

SyStos Technology

Indore

Fresher

10,000 - 15,000 Per Month

B.Com, BA, BBA/BBM, BCA

Job Description

Are you passionate about providing exceptional customer service? Join our team as a Customer Care Executive and play a key role in ensuring our customers receive the best possible experience!

Key Responsibilities:

* Handle customer inquiries and resolve issues via phone, email, and live chat in a professional and timely manner.
* Provide accurate information regarding products, services, and company policies.
* Identify customer needs and offer personalized solutions to ensure customer satisfaction.
* Maintain customer records and update CRM systems with relevant information after each interaction.

* Collaborate with other departments to resolve complex customer problems

* Follow up with customers to ensure their issues are fully resolved

* Upsell products or services to customers when appropriate

* Provide feedback to management regarding customer trends and concerns

* Maintain high standards of professionalism, empathy, and patience in all customer interactions

Skills:

Effective communication

Customer service orientation

Problem-solving

Active listening

Empathy

Attention to detail

Time management

Flexibility

Conflict resolution

Computer literacy

Job Particulars

Role BPO / Customer care

EducationB.Com, BA, BBA/BBM, BCA

Who can applyFreshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id1752657

Job Category BSc/BCA/BBM , Tech Support

Locality Address R.N.T. Marg

StateMadhya Pradesh

Country India

About Company

SyStos Technology

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