Are you passionate about providing exceptional customer service? Join our team as a Customer Care Executive and play a key role in ensuring our customers receive the best possible experience!

Key Responsibilities:

* Handle customer inquiries and resolve issues via phone, email, and live chat in a professional and timely manner.
* Provide accurate information regarding products, services, and company policies.
* Identify customer needs and offer personalized solutions to ensure customer satisfaction.
* Maintain customer records and update CRM systems with relevant information after each interaction.

* Collaborate with other departments to resolve complex customer problems

* Follow up with customers to ensure their issues are fully resolved

* Upsell products or services to customers when appropriate

* Provide feedback to management regarding customer trends and concerns

* Maintain high standards of professionalism, empathy, and patience in all customer interactions

Skills:

Effective communication

Customer service orientation

Problem-solving

Active listening

Empathy

Attention to detail