Roles and Responsibilities:
Enroll students: Help students find the right program for their needs, and explain admission procedures and course details
Answer questions: Respond to customer inquiries about courses, eligibility, and admission
Resolve issues: Help students with complaints and provide solutions
Maintain records: Keep track of customer interactions and transactions, and update customer information in a database
Meet goals: Work to meet sales and customer satisfaction targets
Stay informed: Keep up with industry developments and market trends
Follow policies: Adhere to company policies and procedures, including confidentiality and data security
Skills:
Excellent communication skills
Persuasive and confident attitude
Ability to handle rejection and objections
Basic computer skills
Knowledge of sales techniques and customer relationship management
Ability to switch communication style based on social cues