Addpay Services Private Limited jobs - Urgent hiring for Telecaller

JOB DESCRIPTION FOR TELECALLER

We are looking for an enthusiastic and engaged telecaller to boost our sales by reaching out to our current and potential clients. For this, you need to obtain the list of individual information and source the data for additional members from the targeted audience.

Skills Requirements:

• Excellent communication skills, both written and verbal.
• 3+ years of experience as a telecaller or any similar role.
• Strong customer service skills and the ability to handle difficult situations with tact and professionalism and work independently and as part of a team
• Comfort with using computers and inputting data quickly and accurately while interacting via various channels, such as live chat, emails, social media and direct calls.

• Modifying sales pitches in response to customer demand and acquiring and retaining contact information databases.
• Contacting current and potential clients to inform them regarding the product and service by answering all queries and questions regarding the company and product.
• Keeping the customer database maintained and updated and processing orders accurately.
• Handling grievances and facilitating companies’ sales by going the extra mile and meeting a sales quota.
• Keeping a record of all the sales calls and notes of useful information.
• Put forward suggestions in accordance with the requirements of the consumer.
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action.

• Answer customer calls and provide timely and accurate information about our products and services
• Respond to customer inquiries and complaints in a professional and courteous manner
• Take orders and process payments over the phone

Responsibilities