InRupi jobs - Telesales Executive

Roles and Responsibilities:

 Customer Interaction :

 Serve as the first point of contact for clients inquiring about business loans, personal loans, and housing loans. Provide information, answer questions, and address concerns in a professional and courteous manner. 

Loan Processing : 

Assist clients with the loan application process by collecting and verifying necessary documentation, completing application forms, and ensuring compliance with company policies and regulatory requirements.

 Follow-Up:

Conduct follow-up calls and provide updates to clients on the status of their loan applications. Address any additional queries or issues that may arise during the loan approval process. 

Documentation : Maintain accurate and up-to-date records of client interactions, loan applications, and related documentation. Ensure that all data is handled confidentially and securely.

 Customer Service:

 Provide exceptional customer service by resolving issues promptly, handling complaints effectively, and ensuring a positive client experience throughout the loan process. 

Collaboration :

Work closely with the loan processing team, underwriters, and other departments to facilitate smooth loan approvals and ensure efficient processing.

 Compliance :

 Adhere to all company policies, procedures, and regulatory requirements related to loan processing and client interactions. 

Experience:

 Previous experience in a customer service or financial services role is Bonus/Freshers can Apply. Experience with loan processing or handling financial transactions is advantageous.

  Skills: 

- Excellent verbal and written communication skills.

- Strong interpersonal skills with the ability to build rapport with clients. 

- Attention to detail and accuracy in handling documentation and data. 

- Ability to manage multiple tasks and prioritize effectively.

 - Proficiency in using computer systems and software applications relevant to loan processing.