Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

TekCare is a growing IT system-integrated company with a high standard of excellence. We work in a casual and fun working environment and welcome people with an entrepreneurial spirit.

TekCare was conceptually established in 2009 and gradually expanded its wings across India with its service partner and channels.

TekCare is emerging as a leading ICT system integrator with extensive capacity and resources to provide best-in-class solutions and services for telecom infrastructure, intelligent networking, and enterprise IT security. We are committed to staying intimately in tune with our clients’ needs, and our strength lies in delivering best-in-class services at the lowest cost of ownership for our clients. We are doing projects for corporations, government sectors, private bodies, and organizations.

We are official business partner of Tata Tele-Business Services for marketing and selling Tata Telecom's various range of products