LITTLEWOODS pmc jobs - Telemarketing cum Receptionist

Reception Duties:

• Greet and welcome visitors as they arrive at the office, ensuring a positive first impression.
• Answer, screen, and forward incoming phone calls in a polite and professional manner.
• Manage the reception area, ensuring it is tidy and presentable at all times.
• Schedule appointments and meetings for management and staff.
• Handle incoming and outgoing mail, couriers, and deliveries.
• Assist with basic administrative tasks such as filing, data entry, and maintaining office supplies.

Telemarketing:

• Make outbound calls to potential clients to introduce and promote the company’s manpower outsourcing services.
• Identify and qualify sales leads through cold calling and follow-up calls.
• Present service offerings clearly, answering any questions and addressing concerns from potential clients.
• Maintain an updated database of contacts and leads, recording all interactions and outcomes.
• Achieve daily and monthly call and lead generation targets set by the Sales Manager.
• Follow up with potential clients to schedule meetings with the sales team or management.

Customer Relationship Management:

• Build and maintain strong relationships with clients by providing excellent customer service over the phone and in person.
• Respond promptly to customer inquiries and resolve issues effectively.
• Provide clients with information on available manpower resources and recruitment services.
• Ensure all client communications are recorded and tracked in the CRM system.

Administrative Support:

• Assist with preparing sales reports, proposals, and presentations.
• Support the sales team with administrative tasks and coordination of client meetings.
• Handle confidential documents and ensure the security of sensitive information.
• Participate in team meetings and contribute to the improvement of sales strategies.

Compliance and Best Practices:

• Adhere to the company’s guidelines and protocols for telemarketing and client interactions.
• Ensure compliance with data protection regulations and maintain client confidentiality.
• Follow ethical sales practices and represent the company professionally in all communications.

• Education: High school diploma or equivalent; a degree in Business Administration, Marketing, or related field is a plus.
• Experience: Minimum of 1-2 years in a similar role, preferably within a customer service, telemarketing, or administrative position.
• Skills:
  • Strong communication and interpersonal skills.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Basic knowledge of manpower outsourcing services or recruitment is an advantage.
• Personal Attributes:
  • Professional demeanor with a positive and welcoming attitude.
  • Self-motivated and results-driven with a focus on achieving targets.
  • Ability to handle confidential information with discretion.
  • Strong problem-solving skills and a proactive approach to work.

• Full-time position, based in Kalpetta, Wayanad.
• Office-based role with a combination of telemarketing and reception duties.
• Standard working hours, with occasional flexibility required for client meetings or events