Novel Research House jobs - Telecaller

Job Title: Telecaller

Location: Vijay Nagar, Indore 

Job Type: Full-Time

Job Summary:

We are seeking a motivated and results-driven Telecaller to join our dynamic sales team. The successful candidate will be responsible for reaching out to potential and existing customers, promoting our products/services, answering questions, and generating sales or leads over the phone. This role requires excellent communication skills, a customer-focused approach, and the ability to work effectively under pressure.

• Outbound Calls: Make outbound calls to prospective and existing customers to introduce and promote products or services.
• Lead Generation: Identify potential customers, create sales opportunities, and follow up on leads.
• Customer Interaction: Engage with customers to understand their needs, provide relevant information, and answer queries.
• Sales Pitch: Deliver scripted or personalized sales pitches, highlighting key features and benefits of products or services.
• Target Achievement: Meet daily, weekly, and monthly sales targets as set by the management.
• Customer Relationship Management: Maintain accurate records of customer interactions, and update customer information in the database.
• Feedback Collection: Gather customer feedback and share it with the relevant teams for continuous improvement.
• Follow-Up: Conduct timely follow-up calls to ensure customer satisfaction and build long-term relationships.
• Collaboration: Work closely with the sales and marketing teams to align telecalling strategies with business goals.

• Education: High school diploma or equivalent. A degree in marketing, communications, or a related field is a plus.
• Experience: Prior experience in telecalling, telemarketing, or sales is preferred but not mandatory.
• Communication Skills: Excellent verbal communication skills in [specify languages], with a friendly and confident phone presence.
• Sales Acumen: Strong understanding of sales principles and the ability to persuade and convince customers.
• Customer Focus: Ability to handle customer queries and concerns with patience and professionalism.
• Problem-Solving: Ability to think on your feet and provide quick, effective solutions to customer issues.
• Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines.
• Team Player: Ability to work independently as well as in a team environment.
• Tech Savvy: Basic computer skills and familiarity with CRM software or databases.