Pivotal management jobs - Telecaller

Key Responsibilities:

Inbound/Outbound Calls: Make calls to prospective clients/customers to generate leads, offer products or services, and follow up on inquiries.

Customer Interaction: Handle customer queries, provide information about /services, and information support for issues or concerns.
Lead Qualification: Gather necessary information from potential clients to qualify them for the sales team or further engagement.

Data Entry and CRM Updates: Accurately log all interactions and update client details in the CRM system.
Feedback Collection: Conduct surveys or gather feedback from customers to improve service quality and client satisfaction.
Meeting Targets: Achieve monthly/weekly KPIs and sales targets while maintaining a high level of customer satisfaction.
Team Collaboration: Work closely with the sales and customer service teams to ensure smooth communication and delivery of services.

Key Skills:

Excellent communication and interpersonal skills

Strong listening and problem-solving abilities

Goal-oriented with the ability to meet or exceed targets

Basic knowledge of MS Office Ability to work in a fast-paced environment

Experience in telecalling or customer service (preferred but not mandatory)

Educational Qualification:

Minimum High School Diploma (12th grade)Bachelor’s degree (preferred, but not required)

Experience: Freshers are welcome, prior experience in telecalling or customer service is a plus.

Benefits: 

Competitive salary and performance incentives

Opportunity for career growth and skill development

Friendly and dynamic work environment

How to Apply: Please send your resume to email .