Key Responsibilities:
• Inbound and Outbound Calls:
Handle inbound calls from patients, healthcare professionals, and other inquiries, providing accurate information about hospital services, treatment options, and health programs.
Make outbound calls to follow up on patient inquiries, confirm appointments, and remind patients of upcoming check-ups or procedures.
• Appointment Scheduling:
Assist patients in scheduling appointments with doctors, specialists, or diagnostic services based on their requirements.
Ensure that appointments are booked efficiently and accurately, considering doctor availability and patient preferences.
• Customer Support:
Address patient concerns and queries in a professional and empathetic manner, ensuring a positive experience.
Provide patients with necessary information about hospital facilities, health packages, insurance options, and other services.
• Database Management:
Maintain accurate records of patient interactions, appointments, and feedback using the hospital's CRM or database system.
Update the patient details and ensure data confidentiality is maintained at all times.
• Lead Generation:
Promote hospital services, health check-up packages, and the special offers to potential patients.
Generate leads for new patients by explaining hospital services and encouraging them to book appointments or inquire further.
• Follow-up and Reminders:
Follow up with the patients after their visits to ensure satisfaction and to promote additional services such as follow-up care, second opinions, or wellness programs.
Send appointment reminders and other relevant communication via phone or message.
• Collaboration:
Work closely with the marketing, sales, and customer service teams to ensure that all patient-related processes are efficient and provide a seamless experience.
Assist with the coordination of hospital events or promotions that require telephonic support
Fresher 
10,000 - 15,000 Per Month 
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Visakhapatnam
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