Profoo technology pvt ltd R jobs - Tele Counselor

Job Summary: We are seeking a highly motivated and customer-focused Tele Counselor to join our team and support the development and growth of our business platform. The ideal candidate will provide professional guidance and support to potential customers and partners through telephone conversations, ensuring a positive customer experience and driving engagement with our business platform.

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Key Responsibilities
1. Customer Counseling:
Engage with potential customers, users, or partners via phone to explain the benefits of the business platform.
Provide guidance tailored to individual needs, addressing concerns or queries effectively.


2. Platform Promotion:
Create awareness about the features and value proposition of the platform.
Assist users in understanding how the platform can help them meet their goals or resolve their challenges.


3. Lead Management:
Manage and nurture leads through follow-ups and regular engagement.
Maintain a database of all interactions and progress updates in the CRM system.


4. Support and Assistance:
Assist users in onboarding or registration processes for the platform.
Address and resolve user concerns or escalate issues to the appropriate department.


5. Feedback Collection:
Gather customer feedback on the platform's usability, functionality, and effectiveness.
Relay feedback to the product or business development team for continuous improvement.


6. Reporting:
Provide regular reports on user engagement, conversion rates, and other relevant metrics to management.

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Qualifications and Skills
Educational Qualification: Minimum graduate degree in any discipline.
Experience: 1-3 years in tele-counseling, customer support, or a similar role.
Communication Skills: Excellent verbal communication skills with a persuasive and empathetic approach.
Technical Skills: Basic computer knowledge and familiarity with CRM tools and online platforms.
Problem-Solving: Strong ability to handle customer concerns and provide appropriate solutions.
Language Skills: Proficiency in languages.

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What We Offer
Competitive salary with performance incentives.
Training and support to enhance your counseling and technical skills.
Opportunity to work in a dynamic and innovative environment.
Career growth opportunities as part of a rapidly growing business.

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How to Apply: Interested candidates can send their resume to us with the subject line 'Application for Tele Counselor Role.'