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A Client Of Teamlease Service Ltd jobs - Technical support Executive

Technical Support Executive

A Client Of Teamlease Service Ltd
location
Ankleshwar
experience Fresher
salary 39,000 - 42,000 Per Month
qualification
BE/B.Tech, BSc, ME/M.Tech, MSc
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Job is expired
Posted: 2 Months ago
Views: 14
Applications: 0
Openings: 1

Job Description

Designation - Technical support Executive

Required Skills:

Familiarity with concept of web-applications
Understanding of SSL/TLS certificates


Your Qualifications

Excellent customer engagement and communications skills
Familiarity with Support Ticket, Call Center, and Knowledge Based Systems
Minimum three years of experience in SaaS support
Experience in administering Windows 10, Mac OS and Linux (any distribution)
Experience in administering Windows Servers (2016, 2019)
Proficiency with Microsoft Office products


Job description

Technical support via phone, email, chat
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Troubleshooting technical issues related to software, platform
Documenting customer issues in ticketing system
Collaborating with technical support teams
Research and identify solutions to new technical problems
Retention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries 
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.

Job Particulars

Role BPO / Customer care
EducationBE/B.Tech, BSc, ME/M.Tech, MSc
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1727068
Job Category BSc/BCA/BBM , Tech Support
StateGujarat
Country India

About Company

A Client Of Teamlease Service Ltd
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