The role’s primary function is to provide L1 & L2 monitoring support services to Allianz Application/infrastructure and to accurately carry out several administrative tasks relating to monitoring service. Monitoring Applications, underlying servers (Linux/Windows)
· Resolving issues/alerts in Monitoring Tools (New Relic/Dynatrace)
· Preparation of Technical documentations
· Basic Linux/Windows system administration
· Handling L1/L2 operational tasks such as performance & root cause analysis, runbook- based resolution of incidents.
· Ensure sufficient cover is maintained to support the operational shifts
· Escalation and notification of production issues
• Troubleshooting
• Reporting
• Linux/Windows Server Administration
• Incident, Change and Request management
• Continuous improvement and quality assurance of provided services
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