Technical Support Engineer

Responsibilities

Response and Resolution

Your review, investigation and solve customer technical issues, collaborating within and across teams, and leveraging troubleshooting tools and practices

Readiness

You participate in communities with peer delivery roles.

You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

Required

3 years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT),or related field AND 1 year(s) technical support, technical consulting experience, or information technology experience

Experience in Network Security Engineering or consulting, and, or Systems Administration with a focus on security. Experience with endpoint security, server security, or threat analytics.

Customer-facing support experience

Experience on Windows Server, Windows Client, Active Directory, and, or Azure Active Directory Administration

Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

Experience supporting large and complex geographically distributed enterprise environments with 1000 users

Experience in one or more of these areas is desirable

Experience with Linux or Mac administration

Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Language Qualification

English Language: fluent in reading, writing, and speaking.