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Client Of HR Tech jobs - Technical Support Engineer

Technical Support Engineer

Client Of HR Tech
location
Aravalli
experience Fresher
salary 39,000 - 42,000 Per Month
qualification
BE/B.Tech, ME/M.Tech
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Job is expired
Posted: 4 Months ago
Views: 6
Applications: 0
Openings: 1

Job Description

Job Description
  
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Requirements
  •  Proven working experience in enterprise technical support, IT support or as a technical engineer
  • In-depth knowledge in the product that the technician is supporting.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Responsibilities
  • Install and configure computer applications.
  • Monitor and maintain computer networks.
  • Configure operating systems.
  • Resolve issues related to the network.  
  • Prioritize and manage the workflow.
  • Diagnose, troubleshoot, and resolve issues using customer input.
  • Design computer systems that meet specific requirements.
  • Learn and work with emerging technologies.
  • Act as the first point of contact for clients with issues concerning their computer systems and equipment.
  • Keep track of system issues and adhere to the agreed timeline until an issue is resolved.
  • Interact with clients via phone, email or chats and provide concise written/verbal instructions.
  • Maintain procedural documents and reports.
  • Follow standard procedures to resolve issues by connecting them to relevant internal departments.
  • Provide prompt, accurate feedback to customers.
  • Ensure proper documentation of all issues.
  • Follow up with clients, ensuring their computer systems are functioning properly after troubleshooting.
  • Prepare prompt, accurate reports.  
  • Document technical knowledge in the knowledge database.
  • Train people on how to use different systems.
  • Monitor daily performance of technical systems.  
  • Help companies deploy new software or hardware systems.

Job Particulars

Role BPO / Customer care
EducationBE/B.Tech, ME/M.Tech
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1727011
Job Category Tech Support
StateGujarat
Country India

About Company

Client Of HR Tech
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