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Client of Freshersworld jobs - Technical Support Engineer

Technical Support Engineer

Client of Freshersworld
location
Ankleshwar
experience Fresher
salary 39,000 - 42,000 Per Month
qualification
BE/B.Tech, ME/M.Tech
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Job is expired
Posted: 2 Months ago
Views: 7
Applications: 0
Openings: 1

Job Description



Responsibilities

Able to assess customer needs and set expectations
Handle moderate to complex application guidance and level II customer support and resolution for assigned product list
Responsible for handling a high volume of administrative cases
Verify accuracy of business impact statement as provided by the customer
Problem-solving mindset
Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem
Able to troubleshoot common problems
Ability to search for needed information and find answers in documentation
Use testing tools for troubleshooting
Research moderate cases using knowledge bases, documentation etc.
Gather information to develop reproducible cases
Prepare, recommend and implement solutions
Mastery of creating case tracking details for use by team members for similar/future problem resolution
Accountable for team and individual results
Participate in internal projects and other work as directed

Qualifications :

Bachelors or master s degree in Computer Science or related field
Demonstrated experience of Microsoft IIS web server.
Understanding of system administration in Microsoft environments
An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
Understanding of REST APIs.

Job Particulars

Role BPO / Customer care
EducationBE/B.Tech, ME/M.Tech
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1727073
Job Category Tech Support
StateGujarat
Country India

About Company

Client of Freshersworld
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