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  5. Technical Support Engineer fresher and 1 to 3 years Experience

Client of teamlease private limited jobs - Technical Support Engineer fresher and 1 to 3 years Experience

Technical Support Engineer Fresher And 1 To 3 Years Experience

Client of teamlease private limited
location
Erode
experience 1 to 3 Years
salary Salary not disclosed
qualification
BE/B.Tech, BSc
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Job is expired
Posted: 2 Months ago
Views: 0
Applications: 0
Openings: 1

Job Description

Designation - Technical Support Engineer fresher and 1 to 3 years Experience

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Responsibilities
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients


Job Particulars

Role BPO / Customer care
EducationBE/B.Tech, BSc
Who can applyExperienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1725196
Job Category BSc/BCA/BBM , Tech Support
StateTamil Nadu
Country India

About Company

Client of teamlease private limited
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