Technical Design Architect

Job Responsibilities:

Own all the architecture and design documentation for the customer and maintain up-to-date during the entire lifecycle of the service contract

Responsible for all post-sales architecture and design activities during the entire lifecycle of the service contract

In charge of the correct engineering of the technical solutions deployed for the customer

In charge of day-to-day operations issues impacting customers' business

Identify solutions when major incidents impacting the customer's business occur

Ensure coherence among the different customer service blocks (data, security, voice, video, data center, cloud, etc. ).

Analyze the impact of all operational and technical decisions keeping in mind the best interest of the customer and of Orange Business Services (maintenance, evolution, costs, etc.)

Accountable for complex technical change management validation and providing technical support for major & complex changes

Assess the feasibility of the technical solution from the operational perspective in close cooperation with the pre-sales consultants during the pre-sales phase

Contribute to technical proposals in the pre-sales phase (LoE, feasibility)

Accountable to ensure that the technical solutions proposed are implementable and operable

Contributes to the effort of knowledge management (methodology documentation, knowledge sharing through presentations, training, mentoring)

Qualifications & Work Experience:

Should have either Azure Architect /GCP Architect certification and ITIL certification

CCIE/CCNP or equivalent certification

Experience in managing large-scale IT infrastructure, data center, cloud support operation

Strong analytical experience in solving technical issues, isolation of application/network performance issues

Experience in design, building, and managing data center and cloud solutions.

Experience in Cloud migration

Experience in cloud security and compliance

Experience in scripting (PowerShell, Python) and automation