Job description (JD) for a Team Leader in Health Insurance:
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**Job Title:** Team Leader - Health Insurance
**Location:** Warangal
**Department:** Health Insurance
**Reports To:** Manager's
**Job Summary:**As the Team Leader for the Health Insurance department, you will oversee and guide a team of insurance professionals to ensure high-quality service delivery and efficient operations. Your role involves managing daily activities, driving performance, and ensuring compliance with industry regulations. You will act as a key liaison between your team and upper management, and contribute to strategic planning and process improvements.
**Key Responsibilities:**
1. **Team Management:** - Lead, mentor, and support a team of health insurance professionals, including setting goals, providing feedback, and conducting performance evaluations. - Facilitate training and development programs to enhance team skills and knowledge.
2. **Operational Oversight:** - Monitor daily operations to ensure adherence to company policies and industry regulations. - Manage workflow and resource allocation to meet service level agreements and performance targets. - Address and resolve complex issues and escalations from team members or clients.
3. **Customer Service:** - Ensure the delivery of exceptional customer service by resolving client inquiries and complaints efficiently. - Implement strategies to improve customer satisfaction and retention.
4. **Compliance and Quality Assurance:** - Ensure compliance with health insurance regulations, company policies, and industry standards. - Conduct regular audits and quality checks to maintain high service standards.
5. **Reporting and Analysis:** - Prepare and present reports on team performance, operational metrics, and other key performance indicators (KPIs) to upper management. - Analyze data to identify trends and areas for improvement, and implement action plans as necessary.
6. **Process Improvement:** - Identify opportunities for process enhancements and implement best practices to improve efficiency and effectiveness. - Collaborate with other departments to drive cross-functional initiatives and support company goals.
7. **Strategic Planning:** - Contribute to strategic planning and decision-making processes by providing insights and recommendations based on team performance and industry trends. - Participate in the development of policies and procedures to align with organizational objectives.
**Qualifications:**
- **Education:** Bachelor’s degree in Business Administration, Healthcare Management, or a related field. Relevant certifications (e.g., Certified Insurance Counselor) are a plus.- **Experience:** Minimum of 10 years of experience in health insurance or any marketing field, role.- **Skills:** - Strong leadership and team management abilities. - Excellent communication and interpersonal skills. - In-depth knowledge of health insurance products, regulations, and industry standards. - Proven problem-solving and decision-making skills. - Proficiency in relevant software and systems (e.g., CRM, insurance management platforms).