Roles and Responsibilities:
Managing staff: Supervising, assigning, and evaluating the work of staff, and providing them with support and direction
Implementing systems: Implementing, monitoring, and reporting on organizational programs and activities
Ensuring compliance: Ensuring compliance with legal and company policies and procedures
Providing customer service: Ensuring that services are provided in a timely manner and meet clients' needs
Handling technical issues: Serving as the final escalation point for technical issues
Supporting off-hours work: Supporting the team's off-hours and on-call work
Skills:
Excellent leadership and team management skills.
Strong problem-solving and decision-making abilities.
Process Improvement
Team Coordination
Conflict Resolution
Report Generation
Resource Management
Safety Compliance