Job Position: Software Support Executive (Female)
Job Role: Support (complete training will be provided by the company)
Job location: Borivali West, Mumbai
Office timings: Monday to Saturday 10 am to 7 pm
Qualification requirement : 12th or above with basic knowledge of computers
Experience: Minimum 1 year
WhatsApp resume & Photo
Responsibilities:
Working with customers/employees to identify software problems and advising them for solution
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about software
Logging and keeping records
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Redirect problems to an appropriate resource
Able to do client level meeting and also able to handle client call by company provided SIM Card
Able to do independent demo of software product
Skills:
Should be able to think logically
Sharp understanding and memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Ability to work with team
Strong customer focus
Ability to priorities your workload
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