Job Description
1. Improve customer service experience
2. Take ownership of customer issues & resolve the problems
3. Develop service procedure & policy standards
4. Service revenue generation
5. Report & documentation related to service
6. Resource & manpower allocation & control
7. Installation and commission, erection
Responsibilities
Install, maintain, and repair equipment and systems.
Diagnose and troubleshoot technical issues.
Ensure optimal performance and efficiency of equipment.
Provide customer support and technical advice.
Collaborate with engineering and support teams.
Document all service and installation actions.
Stay up-to-date with the latest technological advancements.
Skills:
Strong problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and in a team environment.
Proficiency in technical documentation.
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