Sabena sealers jobs - Service Engineer

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Providing training to the customer on packaging machinery 
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.

Required Skills:

• Good reasoning and analytical skills
• Good listening and customer service skills
• A valid driver's license and willingness to travel.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.