Verizon jobs - Service Desk- Voice Support

• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
• Liaise with other support teams as necessary to resolve customer requests or incidents
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Required Skills:

• Good reasoning and analytical skills
• Good listening skills