Align the account: Conduct kick-off calls with the broader account team to acquire detailed
account history. Identify and validate provisioned infrastructure is consistent with Sales order
details, including servers, versions, sizing, and usage)
• Establish the team: Submit resource requests for key experts to support the customer account.
• Govern the lifecycle: Create customer operational and governance content to ensure accurate
tracking and lifecycle management.
• Onboard the customer: Orient the customer to the program and coordinate the onboarding and
launch activities.
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