What you get to do in this role: ● Help run the ServiceNow product implementation program and collaborate with cross-functional teams across product, engineering, development & QA ● Gather the business needs and requirements, identify opportunities for enhancements and help implement them following change management process. ● Work with quality assurance team to define test cases, review results and triage defects ● Be a proactive champion to resolve conflicts in the execution ● Identify and effectively communicate risks & issues to stakeholders ● Promote and help implement human centric experiences & secure software development practices ● Actively manage, resolve issues and requests in production. Qualifications To be successful in this role you have: ● 6+ years of experience working as a Business System Analyst or Program manager primarily on ServiceNow platform or any similar SaaS platforms ● Preferably having worked in a role supporting Finance organization and good understanding of finance related business processes ● Ability to work independently as well as function as an integral part of a team, and take initiative and ownership in a fast-paced environment ● Sense of task ownership, and persistence to execute processes from beginning to end ● Strong written & verbal communication and interpersonal skills ● Ability to pay close attention to detail
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