DETAILS:

● Job Title: Sales Correction/Recovery Executive

● Job Location: Sector-6, Noida, Uttar Pradesh

● Working Days: 6 days/week

● Working Duration: 8.5 hours (including a 30-minute lunch break)

● Shift & Week off: Day Shift & Rotational Week off

● Department: Sales

● Type: Permanent Job, Full-Time

● Benefits: Flexible schedule, competitive salary, incentives, and more

REQUIRED SKILLS:

★ 1+ years of experience in collections or account management, ideally in education.

★ Excellent communication and negotiation skills.

★ Proficiency in CRM and Microsoft Office Suite.

★ Ability to maintain a minimum of 2.5 hours of talk time during an 8.5-hour shift

Roles & Responsibilities of Sales Correction/Recovery Executive

❖ Student Engagement: Connect with students to discuss past due fees, explore creative payment options, and offer empathetic support and financial guidance when navigating hardship.

❖ Payment Plans: Craft flexible payment plans that work for the institution and student and connect students with resources like financial aid or budgeting tools.

❖ Collaboration and Coordination: Work closely with departments to facilitate smooth communication and resolution of payment-related issues. Track progress and ensure timely fee collection.

❖ Follow-up: Follow up with students regarding outstanding payments, send reminders, and track payment commitment progress on a regular basis.

❖ Documentation: Maintain accurate MIS records of student accounts, payments, and communication for documentation and auditing purposes.

❖ Data-Driven Strategy: Analyze trends and suggest ways to optimize the payment recovery process.

❖ Compliance: Uphold the institution's financial policies with ethical conduct and ensure all transactions adhere to regulations.

❖ Building Relationships: Cultivate positive connections with students and families through genuine care. Advocate for student success and financial well-being.

❖ Reporting: Generate reports on payment recovery efforts, outstanding balances, and trends for management review.

❖ Boost Recovery: Proactively streamline the payment recovery processes for smoother flow and better results.

Henry Harvin® is a leading provider of training and advisory services, serving clients since July 2013. With offices in over 13 cities across the US, India, and the UAE, including key locations like Fremont (San Francisco Bay Area, USA),Dubai Mainland (UAE),Noida, Delhi, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Chandigarh, Kolkata, Ahmedabad and Connaught Place (Delhi),we boast a dedicated team of 500+ employees and 800+ consultants. Our extensive portfolio comprises 800+ upskilling and reskilling training programs spanning 27+ categories. To date, Henry Harvin® has empowered over 300,000 individuals, conducting 7,000+ classes monthly. We proudly serve as a registered training vendor for 210+ corporations among our 900+ corporate clients and 130+ colleges worldwide. At Henry Harvin®, we excel in various business verticals, including comprehensive training solutions tailored for individuals, corporations, and colleges. Additionally, we offer expert advisory services, staffing solutions, and a range of educational materials, including books and select educational solutions. We take pride in being certified by Great Place to Work and are honored to have renowned author Chetan Bhagat as our Brand Ambassador.