Key Responsibilities:

• Following up on outstanding payments and ensuring timely collections.

• Managing customer accounts and addressing payment-related queries.

• Maintaining accurate records of collections and outstanding balances.

• Meeting monthly collection targets and providing regular reports.

• Collaborating with internal teams to resolve payment issues.

1. Payment Collection:

o Manage daily collections and follow up with clients/customers to ensure timely payments.

o Maintain records of customer accounts and outstanding balances.

o Contact customers through calls, emails, or site visits to address payment issues.

2. Account Reconciliation:

o Reconcile customer accounts to ensure accuracy and identify discrepancies.

o Work with internal teams (e.g., finance, billing) to resolve customer disputes.

3. Report Generation:

o Prepare and submit daily, weekly, and monthly collection reports.

o Track payment trends and report non-payments, delayed payments, or other irregularities.

4. Customer Relationship Management:

o Maintain positive relationships with customers to ensure long-term business partnerships.

o Provide prompt solutions for any customer queries related to billing or outstanding payments.

5. Debt Recovery:

o Initiate recovery procedures for overdue accounts.

o Negotiate repayment plans with customers when necessary.

o Follow legal and procedural protocols for escalations when recovery efforts fail.

6. Compliance:

o Ensure adherence to company policies and legal regulations regarding debt collection.

o Maintain confidentiality and security of customer financial data.

Required Skills & Qualifications:

• 0- 1 year of experience in collections or related field.

• Strong communication and negotiation skills.

• Proficient in MS Office (Excel, Word) and CRM software.

• Ability to handle difficult situations with professionalism.

• Basic knowledge of accounting and billing processes.

• Problem-solving abilities with attention to detail.

• Working knowledge of collections software or ERP systems.

• Strong organizational skills and time management abilities.

• Flexibility to work under deadlines and handle multiple accounts.

Loc: Vizag

Package: 2.4 LPA

Allowances: Petrol allowance up to 5000/-, Health Insurance, Incentives (Depends on your performance)

Experience: 0-1 year

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Finsave technologies private limited jobs - Sales Collection Executive

Sales Collection Executive

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