Key Responsibilities:
• Following up on outstanding payments and ensuring timely collections.
• Managing customer accounts and addressing payment-related queries.
• Maintaining accurate records of collections and outstanding balances.
• Meeting monthly collection targets and providing regular reports.
• Collaborating with internal teams to resolve payment issues.
1. Payment Collection:
o Manage daily collections and follow up with clients/customers to ensure timely
payments.
o Maintain records of customer accounts and outstanding balances.
o Contact customers through calls, emails, or site visits to address payment issues.
2. Account Reconciliation:
o Reconcile customer accounts to ensure accuracy and identify discrepancies.
o Work with internal teams (e.g., finance, billing) to resolve customer disputes.
3. Report Generation:
o Prepare and submit daily, weekly, and monthly collection reports.
o Track payment trends and report non-payments, delayed payments, or other
irregularities.
4. Customer Relationship Management:
o Maintain positive relationships with customers to ensure long-term business
partnerships.
o Provide prompt solutions for any customer queries related to billing or outstanding
payments.
5. Debt Recovery:
o Initiate recovery procedures for overdue accounts.
o Negotiate repayment plans with customers when necessary.
o Follow legal and procedural protocols for escalations when recovery efforts fail.
6. Compliance:
o Ensure adherence to company policies and legal regulations regarding debt collection.
o Maintain confidentiality and security of customer financial data.
Required Skills & Qualifications:
• 0- 1 year of experience in collections or related field.
• Strong communication and negotiation skills.
• Proficient in MS Office (Excel, Word) and CRM software.
• Ability to handle difficult situations with professionalism.
• Basic knowledge of accounting and billing processes.
• Problem-solving abilities with attention to detail.
• Working knowledge of collections software or ERP systems.
• Strong organizational skills and time management abilities.
• Flexibility to work under deadlines and handle multiple accounts.
Loc: Vizag
Package: 2.4 LPA
Allowances: Petrol allowance up to 5000/-, Health Insurance, Incentives (Depends on your
performance)
Experience: 0-1 year
0 to 1 Year 
15,000 - 18,000 Per Month 
Visakhapatnam
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