1. Greeting Guests:
- Ensure a friendly and professional Environment for Guests
2. Managing Guest Experiences:
- Proactively ensure that guests have a pleasant and memorable experience during their stay.
- Identify and address any needs or requests promptly to enhance guest satisfaction.
3. Handling Complaints:
- Actively listen to guest feedback and address complaints or concerns with empathy and
urgency.
- Work to resolve issues to the guest's satisfaction and maintain a positive guest experience.
4. Assisting Guests in Activities:
- Provide guidance and assistance to guests in participating in games, attractions, or other
activities.
- Ensure guests have a positive and enjoyable time with the activities offered.
5. Managing Billing Counter:
- Handle financial transactions related to the sale of game cards or other items at the billing
counter.
- Process payments, provide receipts, and maintain accurate records of transactions.
6. Ensuring Standardized Operations:
- Follow opening and closing checklists to ensure the standardized operation of the center.
- Adhere to established procedures to contribute to the efficient and consistent operation of
the establishment.
7. Building Guest Relationships:
- Foster positive relationships with guests to encourage repeat visits and customer loyalty.
- Collect feedback to understand guest preferences and contribute to improving services.
8. Communication and Coordination:
- Communicate effectively with team members and other departments.