CSML India jobs - Restaurant Guest Relation Executive

Restaurant Guest Relation Executive

CSML India

Panaji, Vasco Da Gama, South Goa

Job Description

1. Greeting Guests:

- Warmly greet and welcome guests upon arrival at the establishment.

- Ensure a friendly and professional Environment for Guests

2. Managing Guest Experiences:

- Proactively ensure that guests have a pleasant and memorable experience during their stay.

- Identify and address any needs or requests promptly to enhance guest satisfaction.

3. Handling Complaints:

- Actively listen to guest feedback and address complaints or concerns with empathy and urgency.

- Work to resolve issues to the guest's satisfaction and maintain a positive guest experience.

4. Assisting Guests in Activities:

- Provide guidance and assistance to guests in participating in games, attractions, or other activities.

- Ensure guests have a positive and enjoyable time with the activities offered.

5. Managing Billing Counter:

- Handle financial transactions related to the sale of game cards or other items at the billing counter.

- Process payments, provide receipts, and maintain accurate records of transactions.

6. Ensuring Standardized Operations:

- Follow opening and closing checklists to ensure the standardized operation of the center.

- Adhere to established procedures to contribute to the efficient and consistent operation of the establishment.

7. Building Guest Relationships:

- Foster positive relationships with guests to encourage repeat visits and customer loyalty.

- Collect feedback to understand guest preferences and contribute to improving services.

8. Communication and Coordination:

- Communicate effectively with team members and other departments.

Job Particulars

Role Hospitality Executives

EducationB.Com, BA, BHM

Who can applyFreshers

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id1730314

Job Category Others

Locality Address Campal, Lake view colony, Santa Inez, ST mark Colony, Tonka

StateGoa

Country India

About Company

CSML India

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