Billing, Cash Handling, Customer Handling, Online order taking, Restaurant maintain clean and Hygiene, Maintain stock, Maintain Kitchen staff, inventory maintenance, in charge of the outlet. You will report to Operation Manager.
Role and Responsibilities:
Accepting payments: Handling multiple forms of payment, such as cash, credit and debit cards, and mobile payments. It’s essential to be familiar with different payment technologies and know how to process each type correctly.
Issuing receipts: Providing customers with accurate, itemized receipts that reflect their orders and payments. This can involve both physical and digital receipts, depending on the restaurant’s system.
Managing the cash register: Ensuring the cash register is balanced at the start and end of each shift, performing routine checks, and promptly addressing discrepancies.
Greeting customers: Offering a warm, welcoming atmosphere by acknowledging guests as they arrive and offering assistance as needed.
Assisting with inquiries and concerns: Responding to customer questions about the menu, ingredients, and allergen information, as well as addressing any other concerns.
Resolving customer complaints: Handling complaints in a professional manner, finding solutions, and escalating issues to a manager when necessary.
Taking orders accurately: Ensuring that customer orders are recorded correctly and entered into the point-of-sale (POS) system with precision.
Communicating with kitchen staff: Relaying information about special requests, dietary restrictions, or modifications to the back-of-house team.
Ensuring order accuracy and timeliness: Confirming that orders are prepared correctly and delivered to customers in a timely fashion.
Cleaning the cashier area: Regularly wiping down surfaces, sanitizing touchpoints, and disposing of waste properly.
Stocking supplies and materials: Ensuring that the cashier station is well-stocked with essentials such as receipt paper, pens, and bags.
Ensuring a sanitary workspace: Adhering to food safety and hygiene guidelines to maintain a clean and safe environment for customers and staff.
Collaboration and Teamwork: Cooperating with colleagues and offering support. Assisting in other tasks when needed, like bussing tables or restocking. Promoting a positive work environment.