Walmart Global Tech jobs - Resolution Coordinator Contact Center - Customer Support Voice

Walk-in Details : 

Walk-in directly on Jan 10th, 2025 between 9.00 AM to 12.30 PM 

Job Title : Resolution Coordinator Contact Center - Customer Support Voice

Role Category : Customer Support (Voice Process)

Shift : Night Shift

Job Summary  

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically.  You build and sustain internal and external relationships. Flexible to work in US hours shifts.  

About Team:  

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.  

We Invest in You!   
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.   

What you’ll do :

As a Resolution Coordinator Contact Center - Customer Support Voice, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.  

You must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.  

To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.  

What you’ll bring :  

·        0 - 18 months of relevant customer service experience  

·        Excellent written and verbal communication skills  

·        Able to interact professionally with customers.  

·        Ability to manage multiple tasks simultaneously.  

·        Customer focused mindset with a high level of urgency; role model for delivering 

         Extraordinary   Customer Care  

·        In this role, you may be asked to switch between any support channel of phone, chat, and 

         Email based on the business requirements.  

·        Review, analyze, and process critical customer queries with accuracy to provide customer  

         satisfaction.  

·        Adhere to quality, compliance guidelines and SLA’s  

·        Must be willing to take continuous voice calls 

·        Must type a minimum of 25 WPM     

·        Proficient with Microsoft Office programs (Outlook, Word)  

·        Successful completion of mandatory training  

·        Should be flexible work in a 24/7 work environment with rotating weekly time off.   

·        Should be able to work in permanent night shifts or any assigned shifts on a rotational 

         basis.  

·        Any graduation  

 Benefits :  

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.  
   
Equal Opportunity Employer:  

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.  
   
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. 

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