The primary function of reservations agent is to handle all aspects of room or travel reservations for guests. Responds to communications from guests/hotels/transport vendors and referral networks concerning reservations arriving by mail, telephone, telex, or through a central reservation system.

Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications. Tracks future room availability on the basis of reservations. Additional duties may include preparing the list of expected arrivals and processing advance reservation deposits. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits.

Role and responsibilities

· Excellent knowledge of hotels, transport

· Process payments, Monitors advances deposit requirements and confirm arrangements.

· Excellent negotiation skills and can communicate with our existing/new hotel/transport partners time to time.

· Handles daily correspondence. Responds to inquiries and makes reservations as needed.

· Providing support on fares and charges

· Making of Complete Tours Documents and Handling of Complete Tour File in an Inbound Tour Atmosphere

· Preparing Itineraries as required

· Coordination with the Complete Team and the Management for the Day to Day Working.

· Excellent customer care skills

· Ability to handle complaints

· Ability to work in a team