Nraamaya Retreats Private Limited jobs - Reservation executive

A reservation executive in the hotel industry plays a crucial role in managing and processing bookings to ensure smooth operations and customer satisfaction. Here’s a brief summary of their responsibilities:

• Booking Management: Handle reservations through various channels, including phone, email, and online platforms. Ensure accurate entry of guest details and booking preferences into the hotel’s reservation system.
• Customer Service: Provide excellent customer service by addressing guest inquiries, offering information about the hotel's amenities and services, and resolving any issues related to bookings or accommodations.
• Reservation Systems: Use property management systems (PMS) and global distribution systems (GDS) to manage and update reservations, track room availability, and adjust bookings as needed.
• Communication: Liaise with other hotel departments to coordinate special requests, manage room allocations, and ensure that guest preferences are met.
• Confirmation and Follow-Up: Send booking confirmations to guests and follow up on any special arrangements or changes to their reservations.
• Problem Resolution: Handle and resolve any booking conflicts, cancellations, or no-shows. Address any discrepancies or issues that may arise in the reservation process.
• Sales and Upselling: Promote hotel packages, upgrades, and additional services to enhance guest experience and maximize revenue.
• Record Keeping: Maintain accurate records of reservations, cancellations, and guest interactions for reporting and future reference.

Overall, a reservation executive ensures that the booking process is seamless, efficient, and meets the high standards expected by guests in the hospitality industry.