Roles & Responsibilities:
❖ Student Engagement: Connect with students to discuss past due fees, explore creative payment options, and offer empathetic support and financial guidance when navigating hardship.

❖ Payment Plans: Craft flexible payment plans that work for the institution and student and connect students with resources like financial aid or budgeting tools.

❖ Collaboration and Coordination: Work closely with departments to facilitate smooth communication and resolution of payment-related issues. Track progress and ensure timely fee collection.

❖ Follow-up: Follow up with students regarding outstanding payments, send reminders, and track payment commitment progress on a regular basis.

❖ Documentation: Maintain accurate MIS records of student accounts, payments, and communication for documentation and auditing purposes.

❖ Data-Driven Strategy: Analyze trends and suggest ways to optimize the payment recovery process.

❖ Compliance: Uphold the institution's financial policies with ethical conduct and ensure all transactions adhere to regulations.

❖ Building Relationships: Cultivate positive connections with students and families through genuine care. Advocate for student success and financial well-being.

❖ Reporting: Generate reports on payment recovery efforts, outstanding balances, and trends for management review.

❖ Boost Recovery: Proactively streamline the payment recovery processes for smoother flow and better results.