Roles & Responsibilities:
❖ Student Engagement: Connect with students to discuss past due fees, explore creative payment
options, and offer empathetic support and financial guidance when navigating hardship.
❖ Payment Plans: Craft flexible payment plans that work for the institution and student and
connect students with resources like financial aid or budgeting tools.
❖ Collaboration and Coordination: Work closely with departments to facilitate smooth
communication and resolution of payment-related issues. Track progress and ensure timely fee
collection.
❖ Follow-up: Follow up with students regarding outstanding payments, send reminders, and track
payment commitment progress on a regular basis.
❖ Documentation: Maintain accurate MIS records of student accounts, payments, and
communication for documentation and auditing purposes.
❖ Data-Driven Strategy: Analyze trends and suggest ways to optimize the payment recovery
process.
❖ Compliance: Uphold the institution's financial policies with ethical conduct and ensure all
transactions adhere to regulations.
❖ Building Relationships: Cultivate positive connections with students and families through
genuine care. Advocate for student success and financial well-being.
❖ Reporting: Generate reports on payment recovery efforts, outstanding balances, and trends for
management review.
❖ Boost Recovery: Proactively streamline the payment recovery processes for smoother flow and
better results.