360 HR Solutions jobs - Receptionist

Front Desk Management:

• Greet and welcome patients in a courteous manner.
• Answer phone calls, handle inquiries, and direct calls to appropriate personnel.
• Schedule and manage patient appointments efficiently.

Administrative Duties:

• Maintain patient records and update them regularly.
• Process billing, insurance claims, and payments.
• Ensure proper documentation and filing of patient forms.

Coordination:

• Liaise with dental staff to ensure smooth patient flow.
• Communicate appointment changes or delays to patients and staff.

Customer Service:

• Address patient queries and concerns effectively.
• Provide information about clinic services and procedures.

Office Maintenance:

• Maintain a clean and organized reception area.
• Ensure availability of necessary supplies (e.g., forms, brochures).

• Education: High school diploma or equivalent.
• Experience: Prior experience as a receptionist or in customer service (preferably in a healthcare/dental setting).
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in computer systems (e.g., appointment scheduling software).
  • A friendly and professional demeanor.
• Knowledge: Basic understanding of dental terminology is a plus.

• Professional appearance and behavior.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Empathy and patience when dealing with patients.

• Competitive salary.
• Training and professional development opportunities.
• Supportive and friendly work environment.