Needs good communication skill, good personality and behaviour and have a human touch and passionate outlook towards patients. Mobiles allowed with permission only in emergency. Needs detailing of procedures to patients before seeing the doctor.
Responsibilities:
Greet patients and visitors promptly and courteously.
Manage incoming phone calls and direct them to appropriate departments.
Schedule and confirm patient appointments.
Maintain patient records and update information as needed.
Handle patient inquiries and provide accurate information.
Coordinate with medical staff to ensure seamless operations.
Assist with patient admissions and discharge processes.
Handle billing and insurance verification for patients.
Maintain a clean, organized, and welcoming reception area.
Qualifications:
High school diploma or equivalent.
Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Proficient in Microsoft Office Suite and medical office software.
Ability to handle sensitive and confidential information with discretion.
Customer-service oriented with a friendly and professional demeanor.