Academica Classes Pvt Ltd jobs - Receptionist cum Telecaller

Job Description / Roles and Responsibilities:

• Making inbound and outbound calls with customers.
• Maintaining Lead Database records of the Clients & Prospects, department wise data.
• Maintain Periodic Status Reports, Activities Reports, Calls Done, and Follow-up Reports.
• Recording Client’s Feedback whenever required. (As Per Company).
• Supporting other office staff with organizational tasks.
• Sorting and distributing information timely.
• Greet clients and visitors courteously at the front desk.
• Answer and direct phone calls to the appropriate departments.
• Manage incoming and outgoing mail and deliveries.
• Handle inquiries and provide information about the company.
• Schedule appointments and maintain the reception area.
• Perform telecalling activities to support marketing and sales efforts.
• Maintain accurate records and update databases.
• Assist in various administrative tasks as needed.