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Wayscape solution Private Limited jobs - Quality Analyst

Quality Analyst

Wayscape solution Private Limited
location
Bangalore
experience 1 to 4 Years
salary Salary not disclosed
qualification
Diploma, BA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, PG Diploma
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Posted: 15 Days ago
Views: 4
Applications: 0
Openings: 1

Job Description

• Bachelor’s degree, Diploma, or relevant experience in a related field.
• Minimum 1 year of previous Quality Assurance Analyst experience in a Call Center Environment.
• Qualified candidates must have experience in call center or customer service environment with emphasis on quality improvement.
• Fluent in Kannada, English, Telugu, Hindi (minimum 2 languages).
• Must have demonstrated strong organizational, time-management, and written and oral communication skills.
• Ability to constructively confront peers and colleagues with value added input, feedback and assessments.
• Must have a high level of reason and analytical skills and the ability to be objective.
• Documents quality issues and performance measures for management review.
• Acquires and maintains thorough knowledge of services and functions within various banking Divisions.
• Performs additional audits on various high-risk processes in the Customer Care Center.
• Listen to recorded telephone conversations between customers and Customer Service Representatives/SPOC Case Managers.
• Escalate “quality alerts (defects detected during call monitoring)” to the Customer Service Representative/SPOC Case Manager and Customer Service/SPOC
• Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching session.
• Increases effectiveness of call monitoring by calibrating with the client and management team.

Job Particulars

Role BPO / Customer care
EducationDiploma, BA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, PG Diploma
Who can applyExperienced (1 to 4 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id1754345
Job Category MBA , Diploma , BPO , 1 to 3 Yr Exp
Locality Address Banaswadi
StateKarnataka
Country India

About Company

Wayscape solution Private Limited
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