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PageLightPrime Sollutions Private Ltd jobs - Product Support Engineer

Product Support Engineer

PageLightPrime Sollutions Private Ltd

location

experience

Fresher

salary

10,000 - 15,000 Per Month

qualification

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Posted: 3 Months ago

Views: 3

Applications: 0

Openings: 1

Job Description

A product support engineer (PSE) assists end users with issues in a company's products or services. They either resolve or pass the customer's problems to the appropriate development and engineering teams. They also provide consistent progress updates to the end user and keep them informed about the issue's status.

Responsibilities:

Provide technical support and troubleshooting for product-related issues.

Investigate and resolve customer concerns promptly and effectively.

Collaborate with the development team to identify and resolve product bugs.

Assist in creating and maintaining support documentation.

Conduct product demonstrations and training sessions for customers.

Monitor and escalate critical issues to appropriate teams.

Ensure customer feedback is communicated to the product management team.

Skills:

Excellent problem-solving and analytical skills.

Ability to communicate complex technical issues to non-technical users.

Experience with support ticketing systems.

Ability to work in a fast-paced, customer-focused environment.

Job Particulars

EducationBE/B.Tech

Who can applyFreshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id1781271

Job Category Core Technical , Walkins

Locality Address Valasaravakkam

StateTamil Nadu

Country India

About Company

All-in-One Law Firm Management Software: Your Complete Practice Solution

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