AMS COMTEL BPMS jobs - Process Associate

JOB DESCRIPTION

Process Associate

Experience: Experienced minimum 6 months in any process. (Preference to life insurance candidates)

Functional Area: Customer Care / Customer Service- Insurance renewals and analyze policy of the insurance holder. Suggest additions or changes in insurance policy.

Education: 10+2 or Graduation Qualification

Language: - Good English (Speaking)

Job Description: To remain as basic point of contact for customers with queries, complaints,

Feedbacks & requests related to insurance policies, renewal of policies. Explain features of various policies. Analyze current insurance policy of the customer and suggest additions or changes. Help policy holders to settle claims and maintain their records.

Ensuring timely and professional responses to all queries received enabling satisfaction of customer. Build sustainable relationships and trust with customers through open and
interactive communication. Follow communication procedures, guidelines
and policies.

Desired Candidate Profile: ‐

- Must be graduate / under graduate with basic computer skills.

‐ Good English Communication Skills.

 -Good Vocab

‐ Highly self-motivated, willing to learn and quick adaptation to new processes within less time frame.

‐Able to think creatively and structure solution.

Salary: - 13k to 20 k In hand + Attractive incentives

Shift Timings: - 9 a.m. to 6 p.m.

Training:- 7 days paid training (Rs 200/day)

Job Location:- Noida