Anyone interested in a pickup and delivery executive job in the Whitefield area, Bangalore. It’s a pickup and delivery service for laundry to the customer. Working hours are from 10 AM to 8 PM, with a weekly off on Wednesdays. Incentives will be based on your performance.
Responsibilities:
Order Pickup and Delivery:
· Collect laundry and dry-cleaning items from customers as per the allocated schedule on the mobile app.
· Deliver cleaned and packaged orders back to customers within the designated time slots.
Customer Interaction:
· Communicate politely and professionally with customers.
· Verify order details (customer name, mobile number, address) before pickup and delivery.
· Address any customer queries or concerns and escalate issues to the supervisor if needed.
General Responsibility:
· Use the mobile application to track pickup/delivery locations, time slots, and order details.
· Ensure punctual pickups and deliveries, adhering to the scheduled time slots.
· Optimize routes to improve delivery efficiency and reduce turnaround time.
· Performing quality checks of the clothes received from the customer & from the factory after processing
· Ensure adequate record keeping & manage all documentation to confirm proper day to day orders received/sent
· Planning & organising daily work/travel based on pickups assigned for the day
· Answering customers questions and responding to complaints in a professional manner
· Accepting and recording payment for delivered orders