SRM SCHOOL OF BANKING jobs - Phone Banking Officer

Phone Banking Officer - Asst. Manager Grade

Phone Service Excellence Academy - SRM School of Banking (srmsb.com)

Bank and SRM School of Banking announces the launch of Phone Service Excellence Academy to offer specialized training programs leading to exciting career opportunities with one of the largest Private Banks in India.

The SRM School of Banking, part of the SRM group, provides comprehensive training programs for the BFSI industry. With a focus on enhancing employee skill levels and productivity, We offer standard and customized training programs that blend knowledge, skills, and application orientation required by the Banking Sector.

Role Description

Phone Banking Officer - Asst. Manager Grade

The Phone Banking Officer - Asst. Manager Grade role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products

1. Displaying complete onus to customers’ queries / problems

2. Delivering service with requisite courtesy and accuracy

3. Adhering to product and process requirements, with nil errors

4. Escalating customer issues to the right internal stakeholders

Qualifications

· Any Graduate (10+2+3 Regular Mode) with 50% marks and above in 10th, 12th & Graduation

· Good communication skills in English & Hindi mandatory

· Age: Up to 28yrs

· Experience: up to 2 years

· Location: Mumbai

· Salary: Rs. 4.08 Lakhs CTC per annum (including Incentives and benefits)

Process

Step 1:

· Clear SVAR Test

· Clear interview by SRMSB/Bank

· Conditional offer letter from Bank

Step 2:

· Complete Paid Training by SRM School of Banking Successfully

· 30 Days in Class Training program

· Location – Mumbai

Step 3:

· Join Bank as Phone Banking Officer